Privacy Policy

1. Introduction

Nusantara Counsel ("we", "us", "our") is committed to protecting the personal data of individuals who engage with our services or interact with our website. This Privacy Policy explains how we collect, use, store, and share personal information in connection with the immigration advisory services we provide from our offices at 12 Marina View, #31-06, Asia Square Tower 2, Singapore 018961.

This policy applies to all individuals whose data we process, including website visitors, enquirers, and clients. It should be read alongside our Terms & Conditions and Cookie Policy.

2. Data We Collect

We collect personal data through contact forms, email correspondence, telephone enquiries, and during the delivery of our services. The categories of data we collect include:

• Full name and contact details (email address, phone number)
• Nationality and passport information
• Employment history, salary records, and employer details
• Educational qualifications and professional certifications
• Immigration status and pass history in Singapore
• Family information (where applications involve dependants)
• Financial records relevant to MOM or ICA applications
• Website usage data (cookies — see Cookie Policy for details)

3. Legal Basis for Processing

We process personal data on the following legal grounds under Singapore's Personal Data Protection Act (PDPA) 2012:

• Contractual necessity: Processing required to deliver the advisory services you have engaged us for.
• Consent: Where you have provided explicit consent for specific uses, including contact form submissions and optional communications.
• Legitimate interests: For internal administrative purposes, quality review, and service improvement.
• Legal obligation: Where we are required to retain records under applicable Singapore law.

4. How We Use Your Data

Personal data collected is used for the following purposes:

• Processing and submitting immigration applications on your behalf
• Corresponding with MOM, ICA, and other Singapore government agencies
• Responding to your enquiries
• Preparing legal documents, cover letters, and supporting materials
• Managing engagement records and follow-up
• Complying with legal and regulatory requirements
• Improving our services and understanding how our website is used

We do not use your personal data for direct marketing without your consent. We do not sell personal data to third parties.

5. Data Sharing

We share personal data only where necessary for the delivery of services or where required by law. Parties with whom data may be shared include:

• Singapore government agencies (MOM, ICA) for application submission
• Certified translation services engaged on your behalf
• Professional advisers acting in connection with your case
• Technology and administrative service providers (bound by data processing agreements)

We do not transfer personal data outside of Singapore except where required for international application processing and with your knowledge.

6. Data Retention

We retain personal data for the duration of the client engagement and for a period of five years thereafter, in accordance with our record-keeping obligations. Website enquiry data not resulting in an engagement is held for six months and then deleted. You may request earlier deletion subject to the conditions in Section 8.

7. Security Measures

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted file storage and secure email protocols
• Access controls limited to personnel with a need to process the data
• Confidentiality agreements with all staff and contractors
• Regular review of data handling practices

8. Cookies

Our website uses cookies to support functionality and to understand how the site is used. Please refer to our Cookie Policy for full details on what cookies we use and how to manage your preferences.

9. Your Rights

Under Singapore's PDPA, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for discretionary processing
• Request that we cease using your data for specified purposes
• Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your data has been mishandled

To exercise any of these rights, please contact us at the details below. We will respond within 30 days of receiving a verifiable request.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

11. Children's Privacy

Our services are directed at individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18 except where required as part of a family-based immigration application and with appropriate parental or guardian authorisation.

12. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be notified by updating the "Last Updated" date above. Your continued use of our website or services after a change constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries, please contact our data protection contact: