Client Experiences
What Our Clients Say
Across employment passes, residency applications, and family cases, the measure of our work is how well it holds up when it matters most.
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Experiences From Our Clients
Vikram Nair
Senior Engineer · Chennai, India
My employer had tried to sponsor my EP twice without success before we contacted Nusantara Counsel. The team identified that my previous applications lacked sufficient documentation on my salary comparisons relative to local benchmarks. They reframed the entire submission and we got the pass within four weeks.
Employment Pass · January 2026
Catherine Lim
Finance Manager · Singapore
I had been holding an EP for seven years and finally decided to apply for PR. Rachel spent considerable time understanding my employment history and tax record before advising on how to position the application. I received my PR letter about nine months later, which was well within the timeline she had outlined.
Permanent Residency · February 2026
Marcus Kowalski
Product Director · Warsaw, Poland
Getting a Dependent Pass for my wife and a LTVP for my mother involved more documentation than I had expected. Nusantara Counsel managed both simultaneously and kept the process calm and well-paced. Lena in particular was very clear on what MOM needed and communicated every update promptly.
Dependent Pass & LTVP · December 2025
Siti Hamidah
HR Business Partner · Kuala Lumpur
We engaged Nusantara Counsel to handle the EP applications for three of our Singapore hires. Their process was methodical — they flagged two candidates who needed additional documentation and one whose COMPASS score required a closer look before we submitted. All three applications were approved on the first attempt.
Employment Pass (Corporate) · January 2026
Jonathan Chen
Software Architect · Taipei
My EP renewal was more complicated than expected due to a change in employer and a short gap in my employment history. Aditya reviewed the full timeline and helped prepare a coherent record for MOM. The renewal was processed without any queries, which I genuinely hadn't expected given the complexity.
EP Renewal · November 2025
Priya Anand
Data Scientist · Bengaluru, India
I had been nervous about my PR application because my salary had varied across years due to a startup role. Rachel helped me understand how ICA would view the income history and advised on how to contextualise it in the cover letter. The application was submitted with much better preparation than I had managed on my own the first time.
PR Application · February 2026
Case Studies
Representative Engagements
EP Rejection Appeal — Financial Services
Challenge
A mid-level analyst from Malaysia received an EP rejection. His employer had submitted without professional assistance and the COMPASS documentation was incomplete.
Solution
We reviewed the rejection basis, identified gaps in the skills diversity section, and prepared a structured appeal with additional supporting evidence from the employer.
Result
Appeal approved within six weeks. The applicant commenced employment without further delay.
Duration: 8 weeks total
PR Application — Healthcare Professional
Challenge
A registered nurse with eight years of Singapore residency had two prior PR rejections. She was uncertain whether to apply again or pursue alternative options.
Solution
We conducted a thorough profile review, identified the absence of community integration evidence in previous applications, and developed a stronger supporting narrative with updated documentation.
Result
PR granted on the third application, approximately eleven months after submission.
Duration: 13 months total engagement
Family Reunification — Technology Sector
Challenge
A senior software engineer sought Dependent Passes for his spouse and two children, and an LTVP for his elderly mother. The cases needed to be submitted and tracked in parallel.
Solution
We coordinated all four applications simultaneously, prepared separate document sets for each family member, and managed the MOM liaison throughout. The mother's LTVP required additional income verification which we resolved directly with MOM.
Result
All four passes approved within eleven weeks. The family relocated without disruption to the client's employment schedule.
Duration: 11 weeks
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Authorised to submit applications through MOM's employer portal
Directory Recognised
Listed in the Singapore Legal Directory, 2023 and 2024
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Affiliate member of the Singapore Human Resources Institute
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